Refund policy
Refund Policy – Luxbay
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
✅ Eligibility for Return:
To be eligible for a return, your item must be:
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In the same condition you received it
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Unworn or unused
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With tags
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In its original packaging
You’ll also need the receipt or proof of purchase.
🔄 How to Start a Return:
To start a return, contact us at 📩 Luxybayy@gmail.com.
Please note: Returns will need to be sent to the following address:
[INSERT RETURN ADDRESS]
If your return is accepted:
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We’ll send you a return shipping label
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You’ll receive instructions on how and where to send your package
⚠ Items sent back without first requesting a return will not be accepted.
You can always contact us for any return questions at 📩 Luxybayy@gmail.com
🚚 Damages and Issues
Please inspect your order upon delivery and contact us immediately at 📩 Luxybayy@gmail.com if:
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The item is defective or damaged
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You receive the wrong item
We’ll evaluate the issue and make it right.
🚫 Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
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Perishable goods (food, flowers, plants)
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Custom products (special orders, personalized items)
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Personal care items (such as beauty products)
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Hazardous materials, flammable liquids, or gases
For any doubts about your specific item, contact us at 📩 Luxybayy@gmail.com.
⚠ We do not accept returns on sale items or gift cards.
🔁 Exchanges
The fastest way to get the item you want is to:
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Return the item you have
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Once the return is accepted, make a separate purchase for the new item
🇪🇺 EU Customers – 14 Day Cooling-Off Period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification.
The item must be:
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In the same condition as received
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Unworn or unused
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With tags and original packaging
Proof of purchase is required.
💳 Refunds
Once we’ve received and inspected your return:
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We’ll notify you if the refund is approved
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If approved, a refund will be issued to your original payment method within 10 business days
📌 Please note:
It may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since refund approval, contact us at 📩 Luxybayy@gmail.com